You have up to 30-days from the date of purchase in which to return an item in order to receive a refund. Any return received postmarked after that time may be refused and returned to sender.
To be eligible for a refund, the item must be unused and in the same condition, as received, open packages are subject to repackaging fees.
Returns are to include all original packaging and materials along with a copy of your receipt with the reason for the return written on it, keep the original for your records.
If your including any parts with your return for us to try to match up the note that they will not be returned unless a new order is placed and requested in writing or pay the shipping cost to have them returned, any merchandise not claimed within 30-days becomes the property of Blinds USA Inc and may be discarded.

Refund:

Once we receive your return it will be inspected for accuracy.
Any packages that have been opened or unwrapped are subject to a 10-20% restocking fee.
Any missing items, pieces or parts will be deducted per item or set.
Once your return has been approved we will initiate a refund of the purchase price less any fees back to your credit card or PayPal account through which original payment was received, if your payment was by check or money order you will receive a web-store credit toward a future purchase for up to 30-days from the date of return, after that time any credit will be null and void.

Shipping:

Shipping cost are non-refundable.
Customers are responsible for the cost of return shipping.

Non-Refundable Merchandise:

All Chain cut to order, including Chain, Clip and connectors.
All Cord cut to order.
Used, damaged, stained, smells (tobacco odours, etc.)
Other restrictions and conditions may also apply.

Return Address:

Holdsun Industrial Co.,Ltd.
Address: NO. 315, Swan Lake Industrial Zone, Liwu Village, Qiaotou Town, Dongguan City Guangdong Province, China, 523535
TEL:+86-0769-82521007
Email: [email protected]
[email protected]